Kindly create a purchase "Dispute" on Facebook by the following steps:
- Log into Facebook and click the small arrow (downward facing triangle) at the top right-hand corner of your Facebook page.
- Select “Settings”.
- Select “Payments” on the left-hand side.
- Go to “Purchase History” and find the specific purchase record.
- Once you've found the purchase that you wish to have refunded, click on the payment amount, and a popup message will come up.
- Click on "Dispute this purchase" and you will be taken to a page to finalize your refund.
- A confirmation email will be sent to you.